Gas leaks and odour

Each Stonebrook townhouses as a gas stove and two gas fireplaces. These will operate for many years without problems if well mainatined.

REFERENCE: https://www.fortisbc.com/safety-outages/natural-gas-safety/gas-leaks-and-odour

While natural gas leaks are extremely rare, it’s important to keep natural gas safety top of mind so you can act fast and remain safe.

Smell rotten eggs? It could be a gas leak. Act fast!

You can’t see or taste natural gas or Renewable Natural Gas¹ but you sure can smell it! And for good reason. We add an odorant called mercaptan to the gas in our system, so you can smell it, in the rare event of a leak. You may also hear a hissing sound coming from a gas appliance if there’s a leak. If you smell it, ACT FAST by doing the following:

1. Stop what you're doing. Don't use your cellphone, don’t smoke, light matches or operate electrical switches or create any other source of ignition.
2. Go outside. As you exit, leave the door open behind you as well as any windows that may already be open.
3. Call Fortis Gas. Once outside, call the FortisBC Emergency Line at 1.800.663.9911 (24 hours) or dial 911.
4. Inform the strata. Call FirstService Residential 24/7 Customer Care at 1.855.273.1967 or 604.689.4829.

REPAIRS: These are owner, not strata, responsibilty for arrangng repairs and paying costs. This includes any gas lines within a strata unit, as confirmed by 2025 legal consultations from FSR Property Management. Vaxox Fireplaces has a certiified gas technician who has fixed a gas leak at Stonebrook. If an emergency, call 604.782.5949 or a repair This email address is being protected from spambots. You need JavaScript enabled to view it.