BCS367 logo block blue 74 x1000

  1. 1. Locate the Emergency Release Cord:
  2. Look for the red rope or cord hanging down from the garage door track near the front of the door. It often has a T-shaped handle on the end. 
  3. 2. Pull the Emergency Release Cord:
  4. Firmly pull the cord straight down to disengage the trolley from the opener mechanism. 
  5. 3. Manually Open the Door:
  6. Once disengaged, you can manually lift and lower the garage door by pulling the handle at the bottom of the door. 

Important Safety Notes:

  • Safety: Always pull the release cord when the door is completely closed. 
  • Force: Pulling the cord requires some force, so be prepared to exert a bit of effort. 
  • If you can't lift the door: If you are unable to lift the door manually, there may be a broken spring or other issue that requires professional attention. 

Additional Tips:

  • Check the wall control: If the remote isn't working, try using the wall control to see if the door still opens. If it does, the problem is likely with the remote. 
  • Check the batteries: If you are using a remote, ensure the batteries are fresh and properly installed. 
  • Check for obstructions: Make sure nothing is blocking the safety sensors at the base of the door. 

This video demonstrates how to manually open a garage door when the opener is not working.